Kansas City District
Claims Administration Manager
Keeping employees and the public safe is the department’s highest value. Controlling damage to vehicles and reducing personal injury in work zones, on right-of-way and other areas under department control helps MoDOT accomplish this goal. Compared to the first quarter of 2020, there was a 2% increase in the number of claims. Most of the claims in 2021 were attributed to pavement defects. Also compared to first quarter 2020, there was a 78% decrease in the amount paid.
This quarter, payments were made on 113 claims against the department, totaling $393,864.41. Three claim types accounted for almost 60% of the first quarter’s payments. The department paid 11 claims attributed to Design Geometrics, totaling almost $105,000. The department paid another 11 claims attributed to Inadequate Signing totaling almost $73,000 and paid 44 claims attributed to potholes for $46,000.
To achieve the general liability number of claims target, the focus needs to be on the department’s most common claims. Historically, the top five most frequent claim types during the second and third quarters are pavement defects, chip seal operations, debris on the roadway, mowing and striping operations.
Purpose of the Measure:
This measure tracks the number of general liability claims and amount paid.
Measurement and Data Collection:
General liability claims arise from allegations of injuries/damages caused by dangerous conditions on MoDOT property and the injury/damage that directly resulted from the condition. In addition, an employee must be negligent and create the dangerous condition or MoDOT must have actual or constructive notice of the dangerous condition in sufficient time prior to the injury/damage to have taken measures to protect the public. Claims data is collected from Riskmaster, the department’s risk management claims administration software.
The target for this measure is updated annually. It is calculated by determining a five-year average and subtracting 10%. (Exceptionally high or low years are excluded from the five-year average calculation to determine a practical target).