The Missouri Department of Transportation (MoDOT) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of ability as provided by the Americans with Disabilities Act (ADA) of 1990. ADA complaints must be filed within 180 days from the date of the alleged discrimination.
In the event an individual believes the Department has failed to comply with Title II of the ADA and/or Section 504 of the Rehabilitation Acts of 1973 by not providing equal access to, participation in, or denied the benefits of, a Department service, program, or activity, that individual, or group of individuals, may file a complaint with the Department. For information on filing a complaint (click here).
Notice Under the Americans With Disabilities Act
In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), the Missouri Department of Transportation will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Employment: The Missouri Department of Transportation does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.
Effective Communications: The Missouri Department of Transportation will provide appropriate aids and services leading to effective communications for qualified persons with disabilities upon request and wherever possible, so they can participate equally in the Missouri Department of Transportation’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: The Missouri Department of Transportation will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Missouri Department of Transportation offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Missouri Department of Transportation, should contact the Zainab Jasim, at 573-526-2978. Persons who are hearing impaired may contact Ms Jasim through Relay Missouri at: 800-735-2966 or 7-1-1 (Toll Free – TTY) as soon as possible but no later than 48 hours before the scheduled event.
The ADA does not require the Missouri Department of Transportation to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of the Missouri Department of Transportation is not accessible to persons with disabilities should be directed to MoDOT's External Civil Rights Division at 573-526-2978.
The Missouri Department of Transportation will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items form locations that are open to the public but are not accessible to persons who use wheelchairs.
Persons who require special accommodations under the Americans with Disabilities Act or persons who require translation services (free of charge) should contact the External Civil Rights Office (ECR) at (573) 526-2978. Persons who are Deaf or Hard of hearing may contact ECR through Relay Missouri Services at (800) 735-2966 or 7-1-1 (Toll Free – TTY) at least 3 working days in advance.