Our Service Commitments

 

SERVICE:  Deliver transportation solutions of great value and use resources wisely.

SERVICE MEASURES:

  • Maximize best value for project delivery and management
  • Customer satisfaction percentages and number of interactions

Improve Communications

Citizen’s Guide to Transportation Funding

Transportation funding can be a difficult subject for the average citizen to comprehend. Missourians are generally unaware of how much they pay for transportation and the value they receive from their...

New MoDOT website

MoDOT’s website has not been significantly upgraded since 2005.  Although a template change was completed in 2013, the change was largely cosmetic.  This has led to the site falling below current tech...

Traveler Information Map

In June, 2018, MoDOT’s online Traveler Information Map was upgraded to include preferred detour routes to better move traffic through areas of congestion due to work zones or incident on both Intersta...

Improve Project Management and System Management Tools

Maintenance Management System

The purpose of the Maintenance Management System (MMS) is to create a simplified structure where field personnel and supervisors can easily record all aspects of their work and inventory and display w...

Develop Innovative Program Delivery

Design-Build, Design-Build Finance and/or Operations and Maintenance Options

Design-Build (DB) is a project delivery method in which the design and construction services are contracted by a single entity known as the design-build contractor. It has been used in vertical constr...

Value Engineering

Value Engineering (VE) is a systematic method of examining performance to improve the value of projects or processes. Value is defined as the ratio of performance to cost and thus capable of being inc...

Optimization Strategy Implementation

Fleet Optimization

The challenge is to procure the optimum number of vehicles and replace them at appropriate intervals from a “total cost of ownership” perspective rather than repairing them beyond their useful asset l...

Facilities Optimization

Facilities optimization provides a similar asset management process for MoDOT structures and facilities. In a process similar to STIP, MoDOT facilities are put into a rolling five-year budget. Long ...