Every MoDOT employee is committed to delivering exceptional customer service. We strive to communicate with respect, clarity, and responsiveness, fostering strong relationships with our transportation partners, customers, and one another.
Image
A Report Card from Missourians -2a
Missouri citizens expect their Department of Transportation to provide timely, accurate, and easy-to-understand information.
Image
Percent of Customers Satisfied with MoDOT’s Customer Service -2b
Delivering outstanding customer service is a core value at MoDOT and a shared responsibility of every employee.
Image
Customer Communication Engagement -2c
Good organizations share information with the people they serve, but the most trusted ones go further—they engage customers in meaningful conversation.