Every MoDOT employee is committed to delivering exceptional customer service. We strive to communicate with respect, clarity, and responsiveness, fostering strong relationships with our transportation partners, customers, and one another.
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A Report Card from Missourians -6a
Missouri citizens expect their Department of Transportation to provide timely, accurate, and easy-to-understand information.
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Percent of Customers Satisfied with MoDOT’s Customer Service -6b
Delivering outstanding customer service is a core value at MoDOT and a shared responsibility of every employee.
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Customer Communication Engagement -6c
Good organizations share information with the people they serve, but the most trusted ones go further—they engage customers in meaningful conversation.