Provide Outstanding Customer Service - Ch. 2

Every MoDOT employee is responsible for delivering outstanding customer service. We strive to be respectful, responsive and clear in all our communication. We want to build strong relationships with our transportation partners, our customers and each other.

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a customer service rep on the phone

A Report Card from Missourians -2a

Customer feedback is important to MoDOT

3rd Quarter 2021
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Barrel Bob in work zone

Percent of Customers Satisfied with MoDOT’s Customer Service -2b

Providing outstanding customer service is one of MoDOT’s core values and the responsibility of every employee in the organization.

3rd Quarter 2021
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social media icons

Customer Communication Engagement -2c

Good organizations share information with the people they serve. The best, most-trusted organizations engage customers in conversation.

3rd Quarter 2021
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Microphone Room

2d- Customer Service Spotlight

This quarter's customer service spotlight takes a look at the rate of property owner satisfaction across the state.

3rd Quarter 2021