Provide Outstanding Customer Service - Ch. 2

Every MoDOT employee is responsible for delivering outstanding customer service. We strive to be respectful, responsive and clear in all our communication. We want to build strong relationships with our transportation partners, our customers and each other.

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a customer service rep on the phone

A Report Card from Missourians -2a

The citizens of Missouri expect timely, accurate and understandable information from their department of transportation.

2nd Quarter 2022
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Barrel Bob in work zone

Percent of Customers Satisfied with MoDOT’s Customer Service -2b

Providing outstanding customer service is one of MoDOT’s core values and the responsibility of every employee in the organization.

2nd Quarter 2022
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Customer Communication Engagement -2c

Good organizations share information with the people they serve. The best, most-trusted organizations engage customers in conversation.

2nd Quarter 2022