Every MoDOT employee is responsible for delivering outstanding customer service. We strive to be respectful, responsive and clear in all our communication. We want to build strong relationships with our transportation partners, our customers and each other.
Percent of Customers Satisfied with MoDOT’s Customer Service -2b
Providing outstanding customer service is one of MoDOT’s core values and the responsibility of every employee in the organization.
Customer Communication Engagement -2c
Good organizations share information with the people they serve. The best, most-trusted organizations engage customers in conversation.