Complaints- Complaints concerning Safety issues, such as rough or blocked crossings, can be called into 573-526-2169 or 751-7121. Complaints are processed through the Railroad Section of Multimodal Operations, which in turn assigns the complaint to a designated rail safety inspector.
You may also email complaints to us by using the "Report a Road Repair" link by clicking here. When filling in the form, make sure to write "railroad crossing" in the "other" box.
Passenger Rail Information-see the Passenger Rail section above, and for specific questions about Missouri’s St. Louis to Kansas City route, please contact our office at (573)526-2169. For scheduling concerns or questions, contact Amtrak at 1 (800)-872-7245.
Freight Rail Information-contact the specific company listed in the freight rail section or call our office at (573) 526-2169.
You may contact us by fax at 573-526-4709 or by mail at Multimodal Operations Attn: Railroad Reporting, 105 W. Capitol, Jefferson City, MO 65109