For more information, contact MoDOT Customer Relations at (573) 751-2840
The Missouri Department of Transportation has named Fay Fleming as its new director of Customer Relations effective Dec. 1. Fleming replaces Mara Campbell who left the department in September for a job in the private sector.Fleming has more than 15 years of senior-level business experience in marketing, communications, strategic planning, research, training, writing, sales, and public speaking. She most recently was employed as the director of communications for the First Christian Church in Arlington, Texas, and as the director of the Business Performance Company in Dallas, Texas, where she served as a consultant in the areas of marketing, organizational strategy, research and leadership development training.MoDOT's customer relations director serves as the department's chief spokesperson and public information officer and oversees all internal and external communications for the agency. "We are excited to have someone of Fay's caliber join the department," said MoDOT Director Dave Nichols. "She assumes the challenging role of providing information to our customers at a time when funding for transportation continues to be on a steep decline."Fleming has a bachelor's degree in business administration from the University of Oklahoma and a master's degree in marketing and media from Webster University in St. Louis.