This week, KC Scout staff took time to recognize some of the most visible members of their team: Emergency Response Operators.
Emergency Response Operators provide assistance on most of the busiest interstates in and around the Kansas City metropolitan area. They offer help to disabled motorists and respond for lane obstructions, be it stalled vehicles in traffic lanes, car accidents or debris in the roadway.
With each assist, the operators present their customer with a business card and ask them to complete a survey on their services. The recognition this month was to highlight the operator who received the most responses.
Working emergency response requires near constant vigilance along the roadways. Last month, they completed more than 1,400 assists - 1,600 in August. The most common driver ailment is a flat or blown tire.
This quarter's honor went to Greg Morgan, who quickly gave it to another co-worker. Greg had the most responses from customers about his help on the roadway, including some glowing comments:
Greg was very friendly and very helpful. We felt a huge relief when he showed up as we felt very unsafe on the tiny
shoulder where we had a flat tire (on an overpass) Greg friendly smile and quick service was very much appreciated!!
I had just pulled over was very frustrated and then Gregory showed up and I didn't even expect
it! He saved the day and help temporarily fix my car so I could make it home! God bless him!
Learn more about this quick-action team on KC Scout's webpage.