As construction season begins, work zones will be popping up across the state. Through a new online tool, MoDOT is using customer feedback to ensure these work zones are safe and efficient.

“Public feedback is critical in improving our work zones so we can keep the traveling public and our highway workers safe and move motorists through them as efficiently as possible,” said Don Hillis, director of System Management for MoDOT.

Since Jan. 1, more than 70 people have weighed in on Missouri work zones via the MoDOT work zone customer survey at http://www.modot.org/workzones/Comments.htm.

Work zone visibility and traffic flow are two important factors in evaluating work zones. The public offers feedback on advanced warning, speed limit, timeliness and safety.

Results of the survey thus far show that 86 percent of our work zones are currently meeting customer expectations for visibility and cleanliness for items ranging from signs, cones, barrels and striping.

Nine out of 10 people stated that MoDOT work zones met traffic flow expectations. This measure evaluates how well the department meets public expectations of traffic flow in, around and through work zones on state highways.

“Public feedback helps MoDOT improve our work zones by minimizing work zone congestion and delays, despite increased traffic demand and volume of work zones in Missouri,” Hillis said.

Visit www.modot.org for a current listing of all work zones. Let us know how we’re doing so we can keep travelers safe and moving while maintaining our roads and bridges.