How satisfied are you with the job MoDOT is doing? 

That’s the major question posed each year to 3,500 Missourians chosen at random to take a telephone survey aimed at determining customer satisfaction with MoDOT.

This year, 78 percent of the folks polled said they were satisfied with MoDOT, about the same as last year when 77 percent of Missourians gave MoDOT the thumbs up. Since the customer satisfaction survey was first taken in 1999, the percentage of people who are satisfied with MoDOT has grown 14 percent, from 64 percent to 78 percent. The percentage of people very satisfied with MoDOT has grown 16 percent over the past five years.

Here are some other interesting findings gleaned from the survey:

• Eighty-six percent of those surveyed said MoDOT provided timely and understandable information, while eighty-five percent said we provided accurate information.
• Missourians increasingly agree that MoDOT considers their needs and views in decision-making.
• Customer perception that MoDOT is the ‘primary transportation expert’ is up greatly from previous years, but is relatively unchanged from 2007.
• Missourians continue to be split on whether MoDOT should place greater emphasis on major or minor roads.
• When asked if “MoDOT roads meet my expectations for snow and ice removal,” more than 75 percent agreed their expectations are being met.
• Fewer Missourians are satisfied with transportation options available other than their personal vehicle.
• Citizens ranked transportation second only to education as the most beneficial government expenditure.
• Missourians are pretty evenly split on whether MoDOT receives enough funding to take care of existing roads and build new ones. Fifty-one percent say yes; 49 percent no. However, the “no” percentage reflects a 10 percent increase from 2007.
• Slightly more Missourians noted that if more funding were available, MoDOT should concentrate on maintaining existing facilities rather than building more lanes and highways.